Quartzy Support
Getting Started
How to get started
Quartzy Video Guides
Account Management
My Quartzy Account
- ★ Promote Members to Admins
- ★ Manage Email Notifications
- ★ Google Login/Sign-Up
- Update Profile Settings
- Change your Login Email
- Change Password
Managing Labs
- ★ User Tip: Using Quartzy in your entire Department/Institution
- ★ Select your currency preference
- Admin vs. Member Privileges Explained
- Create a Lab
- Leave a Group
- Delete a Group
Requests Module
Getting Started with Order Requests
Add & Edit Requests
- Add a request to your Group
- Request items from the Inventory
- Add new requests in bulk via Excel
- Request items from the order history
- View the status update history for requests
- Edit requests
Update & Process Requests
- ★ User Tip: When you have one approver and another purchaser
- Customize the number of steps in Requests
- Process multiple requests
- Update request status from the Requests Table
- Cancel requests
- Delete requests
Search & Filter Requests
Export Requests & Track Expenses
Requisitions & Purchasing
- Generate a Requisition Form
- Save Grant IDs or Project Codes to the drop-down list
- Troubleshooting: When the Sciquest link doesn't work
- No need to copy and paste from Quartzy into SciQuest
- Place Quartzy requests through any SciQuest purchasing system
- Integrate your department's Requisition Form with Quartzy
Inventory Module
Getting Started with Inventory
Add & Edit Items
- ★ Import an Inventory to Quartzy via Excel
- ★ Add items to the Inventory
- ★ Quickly edit multiple inventory items
- Attach files to your Inventory items
- Edit inventory items
- Export your Quartzy Inventory to Excel
Search & Filter Inventory
Customize Types & Locations
- ★ Add Types and Custom Fields to Quartzy using the Excel template
- Manage Groups - Inventory Types and Custom Fields
- Manage Groups - Inventory Custom Fields
- Manage Groups - Locations
- Import Freezer Samples to Quartzy interactive freezer boxes via Excel
- Manage Inventory items within Freezer Boxes
Effortless Quotes
Quartzy Catalog
- ★ How to buy from Quartzy's Catalog
- ★ Purchase from Quartzy using the Catalog
- Catalog - Advanced Search Operators
- Quickly view details about Catalog items
- Reorder an item previously purchased from the Catalog
- View Product Details from the Catalog
Getting Started with Effortless Quotes
- ★ How to buy from Quartzy
- ★ Distinguish between a Quartzy order and a non-Quartzy order
- Effortless Quotes Explained
- Effortless Quotes FAQ's
- Accept a quote from Quartzy and add to Cart
- Purchasing options when buying from Quartzy
All about Quartzy Quotes
- ★ Who makes the matches at Quartzy?
- ★ How to get the best quotes
- How to generate a new quote
- Exact Matches
- Equivalent Matches
- How an equivalent match works: Antibodies
Payments and Purchase History
- ★ Save items in the Cart to be purchased later
- Add a PO # (Reference number) to Credit Card orders
- Remove items from the Cart
- Reorder from the Purchase History
- Change preferred payment method
- Change the quantity for a purchase after accepting a quote
Shipping and Fulfillment
- ★ Request expedited shipping for your order
- ★ Check the status of a Quartzy Order
- The Quartzy Guarantee
- Contact Quartzy with questions about an order
- Refunds and Returns
- Understanding Quartzy's shipping fees
Institutional Purchasing Systems
- List of Institutions where Quartzy is in the purchasing system or vendor database
- List of institutions where labs have bought from Quartzy
- Purchase from Quartzy at Boston University (BU) - Terrier Marketplace
- Purchase from Quartzy at University of Notre Dame - BuyND
- Purchase from Quartzy at University of California, San Diego (UCSD) - UCSDMarketplace
- Purchase from Quartzy at University of California, Riverside(UCR) - eBUY
Kit Comparisons
- ★ DNeasy Blood & Tissue Kit vs Quick-DNA Universal Kit (50 preps)
- ★ DNeasy Blood & Tissue Kit vs Quick-DNA Universal Kit (200 preps)
- ★ QIAquick Gel Extraction Kit vs Zymoclean Gel DNA Recovery Kit (50 preps)
- ★ RNeasy Plus Mini Kit vs Quick-RNA™ MiniPrep (50 preps)
- ★ RNeasy Mini Kit vs Quick-RNA™ MiniPrep (250 preps)
- ★ RNeasy Mini Kit vs Quick-RNA™ MiniPrep (50 preps)
Media Comparisons
- Ala-Glu Supplemental Media Formulation Comparison
- Dulbecco's Modified Eagle Medium/Nutrient Mixture F-12 with Ala-Glu and Phenol Red (DMEM/F12 with Ala-Glu) Media Formulation Comparison
- Dulbecco's Modified Eagle Medium/Nutrient Mixture F-12 (DMEM/F12) Media Formulation Comparison
- Dulbecco's Modified Eagle Medium (DMEM + Pyruvate + Glutamine + Phenol Red) Media Formulation Comparison
- Dulbecco's Modified Eagle Medium (DMEM + High Glucose + Glutamine + Phenol Red) Media Formulation Comparison
- Dulbecco's Phosphate Buffered Saline (DPBS) Formulation Comparison
All about Quartzy (Misc)
Product Updates
- ★ Navigating Quartzy after the Spring 2017 Update
- March 2017: The Dashboard is going away
- December 2016: Quartzy's Latest Update FAQ
- Week of June 8th, 2015: Inventory Advanced Search and Order Requests Filters
- Week of March 2nd, 2015: Small fixes with a big impact
- Week of September 29th, 2014: Launching Ratings & Reviews
Miscellaneous
- Quick Tip: Use the copy icon to quickly copy data from the details panel
- How Quartzy stays free
- Quartzy Networking Cards and how to get them at a conference
- Using the Quartzy logo
- Where Quartzy can be used
- Use Quartzy if you work at a pharmaceutical/biotechnology company