Quartzy Support
Getting Started
How to get started
Quartzy Video Guides
Account Management
My Quartzy Account
- ★ Troubleshooting: Login Issues
- ★ Promote Members to Admins
- ★ Manage email notifications
- ★ Google Login/Sign-Up
- Turn off email notifications for comments
- View comment notifications
Managing Labs
- ★ Set Approval Threshold for Requests
- ★ Select your currency preference
- ★ User Tip: Using Quartzy as a Department
- Admin vs. Member privileges explained
- Create a Lab
- Leave a Quartzy Lab
Requests Module
Getting Started with Order Requests
Add & Edit Requests
- Add a request to your Lab
- Add a request - NEW PROCESS
- Request items from the Inventory
- Send messages to lab members about requests
- Add new requests in bulk via Excel
- Request items from the order history
Update & Process Requests
- ★ User Tip: When you have one approver and another purchaser
- Add an approval step to the Requests workflow
- Process multiple requests
- Update request statuses from the Requests Table
- Cancel requests
- Delete requests
Search & Filter Requests
Export Requests & Track Expenses
Requisitions & Purchasing
Inventory Module
Getting Started with Inventory
Add & Edit Items
- ★ Import an Inventory to Quartzy via Excel
- ★ Quickly edit multiple inventory items
- ★ Add items to the Inventory
- Attach files to your Inventory items
- Edit inventory items
- View the update history for inventory items
Search & Filter Inventory
Customize Types & Locations
- ★ Add Types and Custom Fields to Quartzy using the Excel template
- Manage Labs - Inventory Types and Custom Fields
- Manage Labs - Inventory Custom Fields
- Manage Labs - Locations
- Import Freezer Samples to Quartzy interactive freezer boxes via Excel
- Manage Inventory items within Freezer Boxes
Effortless Quotes/Quartzy Shop
Quartzy Shop
- ★ Purchase supplies from the Quartzy Shop
- ★ How to buy from the Quartzy Shop
- Quickly view details about Quartzy Shop items
- View Product Details in the Quartzy Shop
- View Shipping & Availability from the Quartzy Shop
- Sort Search Results in the Quartzy Shop
Getting Started with Effortless Quotes
- ★ How to buy from Quartzy using Effortless Quotes
- ★ Distinguish a Quartzy order from a non-Quartzy order
- Effortless Quotes Explained
- Effortless Quotes FAQ's
- Accept a Quartzy Quote and Add to Cart
- Purchasing options when buying from Quartzy
All about Quartzy Quotes
- ★ How to get the best quotes
- ★ Filter for only Quartzy Items
- Who makes the matches at Quartzy?
- Exact Matches
- Equivalent Matches
- How an equivalent match works: Antibodies
Payments and Purchase History
- ★ Export Purchase History of items ordered from Quartzy
- ★ Understanding Quartzy Account Numbers
- ★ Save items in the Cart to be purchased later
- Add a PO # (Reference number) to Credit Card orders
- Change vendor for Quartzy Items
- Reorder from the Purchase History
Shipping and Fulfillment
- ★ Identify items shipping from Quartzy's Fulfillment Center
- ★ Request expedited shipping for your order
- ★ Check the status of a Quartzy Order
- The Quartzy Guarantee
- Contact Quartzy with questions about an order
- Refunds and Returns
Institutional Purchasing Systems
- List of Institutions where Quartzy is in the purchasing system or vendor database
- List of institutions where labs have bought from Quartzy
- Purchase from Quartzy at Boston University (BU) - Terrier Marketplace
- Purchase from Quartzy at University of Notre Dame - BuyND
- Purchase from Quartzy at University of California, San Diego (UCSD) - UCSDMarketplace
- Purchase from Quartzy at University of California, Riverside(UCR) - eBUY
Kit Comparisons
- ★ DNeasy Blood & Tissue Kit vs Quick-DNA Universal Kit (50 preps)
- ★ DNeasy Blood & Tissue Kit vs Quick-DNA Universal Kit (200 preps)
- ★ QIAquick Gel Extraction Kit vs Zymoclean Gel DNA Recovery Kit (50 preps)
- ★ RNeasy Plus Mini Kit vs Quick-RNA™ MiniPrep (50 preps)
- ★ RNeasy Mini Kit vs Quick-RNA™ MiniPrep (250 preps)
- ★ RNeasy Mini Kit vs Quick-RNA™ MiniPrep (50 preps)
Media Comparisons
- Ala-Glu Supplemental Media Formulation Comparison
- Dulbecco's Modified Eagle Medium/Nutrient Mixture F-12 with Ala-Glu and Phenol Red (DMEM/F12 with Ala-Glu) Media Formulation Comparison
- Dulbecco's Modified Eagle Medium/Nutrient Mixture F-12 (DMEM/F12) Media Formulation Comparison
- Dulbecco's Modified Eagle Medium (DMEM + Pyruvate + Glutamine + Phenol Red) Media Formulation Comparison
- Dulbecco's Modified Eagle Medium (DMEM + High Glucose + Glutamine + Phenol Red) Media Formulation Comparison
- Dulbecco's Phosphate Buffered Saline (DPBS) Formulation Comparison
All about Quartzy (Misc)
Product Updates
- ★ Navigating Quartzy after the Spring 2017 Update
- March 2017: The Dashboard is going away
- December 2016: Quartzy's Latest Update FAQ
- Week of June 8th, 2015: Inventory Advanced Search and Order Requests Filters
- Week of March 2nd, 2015: Small fixes with a big impact
- Week of September 29th, 2014: Launching Ratings & Reviews
Miscellaneous
- Quick Tip: Use the copy icon to quickly copy data from the details panel
- How Quartzy stays free
- Quartzy Networking Cards and how to get them at a conference
- Using the Quartzy logo
- Where Quartzy can be used
- Use Quartzy if you work at a pharmaceutical/biotechnology company