Note: Only labs in the US can buy from Quartzy. If you would like to access this feature, please email support@quartzy.com.
Verifying that your lab is using a valid address for Quartzy orders is easy! You'll be notified if you've entered a valid address or if there are recommended changes to ensure your orders arrive promptly and without issue. The option to add or update your addresses will be available in the Lab Settings and when entering a new address during Checkout.
Lab Settings - Addresses
1.On the top left side of the toolbar, click on the Org Name or the Lab Name and then click the gear icon to select the lab where you want to make changes.
2. Select the Lab you want to edit on the left sidebar and choose the Addresses tab.
3. If addresses have been saved previously, they will appear on this page and indicate one of the following:
- This address couldn't be validated and may cause delays with future orders
- This address has been validated successfully
4. To correct an invalid address, click Edit, make desired changes, and click Save.
5. If attempting to save an invalid address, an alert that Address Validation Failed will appear with options to Edit or proceed with the Entered Address.
6. To proceed with the Entered Address, you will need to accept additional terms surrounding potential delays due to the address being unverified.
During Checkout
1. Go to the Cart, and begin the Credit Card or PO checkout process as usual.
2. Select a previously used Shipping Address or choose to use a different address.
Using a different address will allow you select from other previously used addresses saved in your Lab or enter a new one. Click Continue.
Important: The address verification checkmark will appear on previously saved addresses if the address has been validated.
3. If the address is not one that is verified by our system, you will see an option to See Recommended Address to help with suggested edits.
4. Select to use the Suggested Address or the Address Entered. To proceed with an unverified address you will need to accept additional terms surrounding potential delays due to the address being unverified.
Next Up: Learn more about other common distribution challenges and how to address them
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