Quartzy Invoices FAQs

This article will go over a few common questions you may have about invoices for your Quartzy orders. Read on to learn where you can download invoices, how to see the invoice status, and more!

Where can I find invoices for my lab's orders?
You can download and print invoices for Quartzy orders from your lab's Order History section. 

Clicking the invoice number will automatically download a PDF copy of the invoice to your computer.

Use your browser's "Find" function (Command+F on Mac / Ctrl+F on Windows) to search for a specific dollar amount if you're looking for an invoice corresponding to a charge on your credit card.

What is the status of my invoice?
In your lab's Order History section, you'll be able to see the following statuses: 

Paid: 

Pending:

Not invoiced:

When will my order be invoiced? 
Line items are invoiced the day that they ship.

I have questions about shipping fees.
Learn all about Quartzy shipping fees here.

What are the terms on my invoice?
Quartzy invoices have NET30 terms from the date of receipt.

Where do I send payment?
ACH and Check remittance details are listed at the bottom of each invoice. Contact our Finance Team at ar@quartzy.com or (855) 782-7899 option 3 with your invoice number to pay by credit card.

Remit check payments to:
Quartzy Inc.
28321 Industrial Blvd.
Hayward, CA 94545

How do I pay an invoice with a credit card?

• Save your credit card to your user profile by following the instructions found here: Manage saved credit cards
• Then, send an email to ar@quartzy.com with the following information:
  • Last 4 digits of credit card
  • Invoice # for the invoice(s) to be paid with that card

What if I have a question about an invoice?
If you have questions about your invoice, contact Quartzy's Support Team at support@quartzy.com or (855) 782-7899 option 2, and they will be happy to assist! 

Up Next: Learn about Quartzy subscription invoices and billing

More questions? Contact us