If your Lab is receiving quotes in the Requests module or requesting items from Quartzy Catalog, whenever you make a purchase, you can be confident that you are getting high quality items at the best prices.
In cases when we can’t beat your price with an exact match, we’ll offer you an equivalent match. Equivalent matches are made by our Life Science Product Team who will only send quotes for items they would trust enough to use in their own labs.
It doesn’t happen very often, but if you’re ever unhappy with a product you bought from Quartzy please email firstname.lastname@example.org and include the Quartzy order number (starts with QY...). We will make it right!
We may be able to get you a refund, exchange the item, or overnight a replacement. We have many options available and we're here to help make sure you're happy!
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