Understanding Quartzy's shipping fees

Note: Only labs at US institutions can buy from Quartzy. If you would like to access this feature, please email support@quartzy.com.


Quartzy always tries to provide the most accurate estimation for shipping fees upfront. As scientists, we hated being surprised by fees and figure you would be too! 

Link: Learn how Quartzy works to automatically combine shipping fees for you!

Sometimes shipping isn’t straightforward. We have suppliers who fall into three categories:

  • Free Shipping
  • Shipping Per Package
  • Shipping Per Item

1. Free Shipping: This is the easiest! Many items already have free shipping, like those coming from Quartzy's Fulfillment Center in Redwood City, CA. You can also get free shipping on an order if the value of the items in the Cart exceeds $99.

2. Shipping Per Package: Suppliers usually try to fit as many in stock items into one box and ship it to you. When multiple packages ship, then multiple fees apply. We work with our suppliers to pack efficiently on your behalf, but sometimes, like when items are not in stock, these items must be shipped separately.

3. Shipping Per Item: Some suppliers account for where you’re located geographically and the weight of the item. When they do, they’re going to assess a per item shipping fee to deal with those variables. If you order an increased quantity, there will be a higher shipping fee. Per item fees are also assessed on those pesky hazmat supplies - things that have to be shipped in a protective can or barrier.

If you have any questions about your order, email us at orders@quartzy.com.

 

Next Up: Learn how to request expedited shipping on an order 

 

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