Promo Codes FAQ

Note: Only labs in the US can buy from Quartzy. If you would like to access this feature, please email support@quartzy.com.

 

Where can I get a promo code?

Quartzy will make promo codes available to users in multiple ways - via email, pop-ups in your account, and more! Please carefully review the rules and restrictions for each promo code to ensure you understand which purchases it can be applied to.

 

How do I apply a promo code when I checkout with a Credit Card or PO?

During checkout, enter the code into the Promo Code field above the order total and click Apply. Your order total will be recalculated to account for the discount. From there, continue the checkout process as usual.

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How do I apply a promo code when I purchase supplies from Quartzy using an external payment system (ERP, eProcurement, Req Form)?

If your lab is required to use an external checkout system where Quartzy orders are entered, include the promo code when adding it in that system. We must see the promo code on the PO (sent to orders@quartzy.com) in order to apply the discount to the order so please make sure it is somewhere easily noticed.

Similar to applying a credit, the PO sent to Quartzy should be for the FULL AMOUNT of the order. Quartzy's Fulfillment Team will apply the discount to the order when the PO is processed.

 

How many promo codes can be applied to an order?

Only 1 promo code can be applied to an order.

 

What if I forget to apply a promo code during checkout? Can it be added later?

No. If the promo code is not in the system when your order is placed, it cannot be applied to an order retroactively. If you are unsure if a code was applied and would like to check on the status, you can email orders@quartzy.com and Quartzy's Fulfillment Team can help.

Note: For labs set to the "Other" payment method, Quartzy may be able to add a promo code after your items have been marked as Ordered, but only if the PO has not yet been processed.

 

I encountered an error when entering a promo code. What do I do?

Send an email to support@quartzy.com or live chat with an agent right from your account! Be sure to include the promo code and catalog numbers for the items in your Cart and our Support Team will be able to assist you.

 

Next Up: Learn about purchasing options when buying from Quartzy

 

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