Track a Quartzy order

Note: Only labs at US institutions can buy from Quartzy. If you would like to access this feature, please email support@quartzy.com.

After placing an order with Quartzy, track that order in the Requests module!

1. From Requests, go to the Ordered tab and find the item for which you want to check an upcoming delivery.

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2. View the Tracking field in the Requests Table or in the details panel. Quartzy will automatically insert a tracking link once it becomes available.

Requests Table:

tracking_link_quartzy_order_requests_table.png

Details Panel:

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Note: Based on the location of your lab and the location of the shipping facility, the Delivery date listed is an estimate of the date it will reach you!

3. Click the tracking link to get live tracking information from the shipping company. This may be either FedEx or UPS. 

4. If there is no tracking or shipment information, review the Delivery estimate. Send an email to orders@quartzy.com and the Quartzy Fulfillment Team can get a more exact estimate.

 

Next Up: Learn how to distinguish between a Quarty order and a non-Quartzy order

 

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