Cancel a Quartzy order

Note: Only labs at US institutions can buy from Quartzy. If you would like to access this feature, please email support@quartzy.com.

The Quartzy Support Team is always available to help with requests to edit or adjust orders placed with Quartzy. Check out the instructions below for requesting a cancellation of an item from a Quartzy order. 

1. From the Requests module, search for the item you want to cancel.

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2. Hover your mouse over the item and click Attempt to Cancel.

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3. If the item has already shipped, it will be noted in the pop-up box. Select the reason for cancelling from the drop-down list. 

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4. Choose the delivery status and click Attempt to Cancel.

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5. A message will be sent to the Quartzy Support Team who will contact you to complete the process of cancelling your request. You'll receive an email with further instructions. 

Note: A cancel request is not a guarantee of a cancellation. The Support Team will confirm the cancellation via email once it has been processed.

6. The status of the item will change to Pending Cancellation. Email orders@quartzy.com with any additional questions about that order. 

 

Next Up: Learn how to track the delivery of an order

 

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