Contact Quartzy with questions about an order

Note: Only labs in the US can buy from Quartzy. If you would like to access this feature, please email


We are happy to answer any questions you have about an order you placed through Quartzy! Here's how to tell if your request or item is part of a Quartzy order: Distinguish a Quartzy order from a non-Quartzy order


Make sure to include your Quartzy Order Confirmation # (starts with QY...) and Item Catalog # in the message description. 

Phone: 1-855-QUARTZY (855-782-7899) ext. 2

Please note that Quartzy will be closed for the following Holidays: 

  • New Year's Day: Fri, Jan 1, 2021 
  • MLK Jr Day: Mon, Jan 18, 2021
  • Memorial Day: Mon, May 31, 2021
  • Juneteenth: Fri, June 18, 2021
  • Independence Day: Mon, Jul 5, 2021 
  • Labor Day: Mon, Sep 6, 2021  
  • Thanksgiving: Thu, Nov 25 - Fri, Nov 26, 2021
  • Christmas Eve: Fri, Dec 24, 2021

Next Up: Learn about the Quartzy guarantee


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