Contact Quartzy with questions about an order

Note: Only labs in the US can buy from Quartzy. If you would like to access this feature, please email support@quartzy.com.

Quartzy's Support Team is happy to answer any questions you have about your Quartzy order! Here's how to tell if your request or item is part of a Quartzy order: Distinguish a Quartzy order from a non-Quartzy order

We are here to help Monday through Friday, 7am to 4pm PacificHere's how to reach us! 

Contact Order Support via Email: orders@quartzy.com

Contact Order Support via Phone: 1-855-QUARTZY (855-782-7899) option 2

For the quickest assistance, be sure to include your Quartzy Order Confirmation # (starts with QY) and Item Catalog # in your message, or have this information available when you call.

Please note that Quartzy will be closed for the following holidays: 

  • New Year's Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving
  • Christmas Day

 

Next Up: Learn about the Quartzy guarantee

 

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