Contact Quartzy with questions about an order

Note: Only labs in the US can buy from Quartzy. If you would like to access this feature, please email support@quartzy.com.

Quartzy's Support Team is happy to answer any questions you have about your Quartzy order! Here's how to tell if your request or item is part of a Quartzy order: Distinguish a Quartzy order from a non-Quartzy order

We are here to help Monday through Friday, 7am to 4pm PacificHere's how to reach us! 

Contact Order Support via Email: orders@quartzy.com

Contact Order Support via Phone: 1-855-QUARTZY (855-782-7899) option 2

 

For the quickest assistance, be sure to include your Quartzy Order Confirmation # (starts with QY) and Item Catalog # in your message, or have this information available when you call.

 

Please note that Quartzy will be closed for the following Holidays: 

  • New Years Day: Observed Friday, December 31st 2021
  • Martin Luther King Jr. Day: Monday, January 17th 2022
  • Memorial Day: Monday, May 30th 2022
  • Juneteenth: Observed Monday, June 20th 2022
  • 4th of July: Monday, July 4th 2022
  • Labor Day: Monday, September 5th 2022 
  • Thanksgiving Holiday: Thursday-Friday, November 24th - 25th 2022 

 

Next Up: Learn about the Quartzy guarantee

 

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