Contact Quartzy with questions about an order

Note: Only labs in the US can buy from Quartzy. If you would like to access this feature, please email

Quartzy's Support Team is happy to answer any questions you have about your Quartzy order! Here's how to tell if your request or item is part of a Quartzy order: Distinguish a Quartzy order from a non-Quartzy order

We are here to help Monday through Friday, 7am to 4pm PacificHere's how to reach us! 

Contact Order Support via Email:

Contact Order Support via Phone: 1-855-QUARTZY (855-782-7899) option 2


For the quickest assistance, be sure to include your Quartzy Order Confirmation # (starts with QY) and Item Catalog # in your message, or have this information available when you call.


Please note that Quartzy will be closed for the following Holidays: 

  • New Years Day: Observed Friday, December 31st 2021
  • Martin Luther King Jr. Day: Monday, January 17th 2022
  • Memorial Day: Monday, May 30th 2022
  • Juneteenth: Observed Monday, June 20th 2022
  • 4th of July: Monday, July 4th 2022
  • Labor Day: Monday, September 5th 2022 
  • Thanksgiving Holiday: Thursday-Friday, November 24th - 25th 2022 


Next Up: Learn about the Quartzy guarantee


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