NEW: Enter a valid tracking number in the Tracking # field of a non-Quartzy request, and the tracking number will automatically become a clickable link with status updates. Read more below!
Quartzy offers over 10 million products in the Quartzy Shop, but sometimes the specific item that your lab needs may not be available for purchase directly from Quartzy. Read below to see the process for requesting and purchasing items from other vendors, while keeping everything tracked in your Quartzy Lab.
1. From the Requests module, click Add Request.
2. Enter a general search term (product name, manufacturer #, CAS #, etc.) or a specific Vendor + Catalog Number.
Or, click Skip Lookup to enter request details manually.
If the item you search for is not available to be purchased from Quartzy, it will show up as a Found in [Vendor Name] result.
3. Click Request to enter information, including Budget, Type, or Notes, as well as to see the option to attach a file.
4. Once ready, click Add Request, and the item will be added to the New section of the Requests table.
Important: The request does not display a Quartzy logo. This signifies it is a non-Quartzy order that is being fulfilled by a different vendor.
5. A Lab Admin must then place the order outside of Quartzy. This is generally completed either via the vendor's website or through your lab's usual purchasing system (making sure to send the Purchase Order to the vendor instead of Quartzy).
6. The Lab Admin will click the Mark Ordered button and manually fill in the Order Details, such as confirmation number, tracking info, etc, once this information is received from the vendor.
Link: Click here to view instructions for updating request statuses and editing requests
The request can now be found in the Ordered tab, where it can be marked as Received and added to the Inventory once delivered to the Lab.
How the Tracking Number Field Works for Non-Quartzy Requests
When you enter a valid tracking number in the Tracking # field of a non-Quartzy request, the tracking number automatically becomes a clickable link in the Requests table.
Clicking this link opens a shipment tracking page with real-time updates directly from the carrier (FedEx, UPS, USPS, etc.), including the latest status and estimated delivery date.
Status Updates: Once tracking is added, the right side of the request row displays mini-updates such as the current shipment status and ETA, if available.
Status Automation: If the request was previously marked as Backordered, adding a tracking number will automatically update its status to Ordered (for non-Quartzy items only).
Visibility: All lab members can view tracking and shipment updates in real time, ensuring transparency and up-to-date information for your team.
If tracking information is unavailable or not recognized, the field will display the tracking number as plain text, and you may need to check with your vendor for updates.
Next Up: Learn how to distinguish a Quartzy order from a non-Quartzy order
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