Check the status of a Quartzy Order

Note: Only labs in the US can buy from Quartzy If you would like to access this feature, please email support@quartzy.com.

After placing an order with Quartzy, check the status of your order at any time in the Requests Table.

1. From Requests, select the Ordered status.

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2. Toggle to view Quartzy items only

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3. View the status of your order under the column on the right.

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Each item in the order will have its own status. One of the following statuses will be displayed:

  • Order Placed - Your order was received and we are awaiting shipping information from the supplier.
  • Shipped - Your order has shipped. You will see a clickable tracking link below this status once available!
  • DeliveredQuartzy has received a delivery status from the carrier (if available).
  • Cancelled - Your order was cancelled with Quartzy.
  • Backordered - Your order has been backordered. The new estimated shipping date will appear below the status. 

Tip: Click on the status in the Requests Table, or on Track Order Status in the Details Panel to get to a page with the current status and tracking information (if shipped) for all line items on that order.

 

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4. If you have not received your order by the estimated delivery date, please email orders@quartzy.com to request a status update.

 

Next Up: Learn how to tell if an item was purchased from Quartzy

 

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