Check the status of a Quartzy Order

Note: Only labs in the US can buy from Quartzy If you would like to access this feature, please email support@quartzy.com.

After placing an order with Quartzy, check the status of your order at any time in the Requests Table.

1. From Requests, select the Ordered status.

2. Toggle to view Quartzy items only.

3. View the status of your order under the column on the right.

Each item in the order will have its own status. One of the following statuses will be displayed:

Order Placed - Your order was received and we are awaiting shipping information from the supplier.
Shipped - Your order has shipped. You will see a clickable tracking link below this status once available!
Delivered - Quartzy has received a delivery status from the carrier (if available).
Cancelled - Your order was cancelled with Quartzy.
Backordered - Your order has been backordered. The new estimated shipping date will appear below the status.
Shipping later than Expected - The order did not ship by the estimated ship date, and Quartzy's Support Team has reached out to the supplier for an update.

Tip: Click on the status in the Requests Table, or on Track Order Status in the Details Panel to get to a page with the current status and tracking information (if shipped) for all line items on that order.

4. If you have not received your order by the estimated delivery date, please email orders@quartzy.com to request a status update.

Next Up: Learn how to tell if an item was purchased from Quartzy

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