Returning Your First Order

Note: Only labs in the US can buy from Quartzy. If you would like to access this feature, please email

When placing your first order through Quartzy's external ordering platform, we want to ensure you are fully satisfied! If not, you are welcome to request your first return for FREE.

Please ensure the following before reaching out:

  • The order was placed fewer than 30 days prior
  • The item you're returning is unopened AND unused
  • The total order value is less than $500

To request a return, email with the following information:

  • QY Confirmation #
  • Catalog #
  • Any pictures or images of the item

Including all of the above information will ensure a faster turnaround time!

Next Up: Learn more about returns through Quartzy


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