Both Members and Admins can mark requests as Received in Quartzy!
If the request status is Submitted or Approved, it has not been fully processed and cannot yet be marked as Received. Tip: check the Ordered tab to see the Requests that are eligible to be marked as Received!
The image below shows the view from a Member account:
Note: If you are in charge of processing orders, make sure a Lab Admin promotes you to Admin status